You can visit HERE or directly at the courier’s website:

COURRIER	TRACKING WEBSITE	PHONE SUPPORT
Royal Mail	Click Here	03457 740740

For any questions regarding your order you can email us at support@elderlyalarm.uk

Be sure you provide your name and order number for us to quickly assist you.

DELIVERY:

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for it’s status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! Elderly Alarm provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Elderly Alarm does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

AFTER YOU’VE PURCHASED

When Will My Order Be Processed

Orders will be processed and shipped within 24 hours of ordering. All orders are handled and shipped out from our warehouse. 

Shipping Confirmation

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

How Long Does Shipping Take

It usually takes 5-7 business days.

CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately by email: support@elderlyalarm.uk
We process and ship orders quickly, Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.